Help & contact
Questions before or after you book: ask us, or find the answer below.
Ask us
We answer by email, usually the same day.
Common questions
How does booking work?
Choose an option and reserve it: it's held for you for 15 minutes while you send your details. The owner then has up to 48 hours to answer. Your booking is confirmed when we email you the confirmation; if the owner declines or doesn't answer in time, the space is released and nothing is charged.
What does the price include?
Prices are in euros, excluding VAT, and change with dates and demand; the price that applies is the one shown when you send your request. Some yacht bookings carry an APA (Advance Provisioning Allowance) for fuel, food, drinks and port costs spent on your behalf: whatever isn't spent is returned to you, with an account. Extras are priced as shown and may need some notice.
Can I change or cancel?
While your request is waiting for the owner, you can withdraw it from your booking page or the FUN app. For a confirmed booking, or any change, ask us here with your booking reference.
What if the weather is bad?
The captain decides whether it's safe to go out or to stay on deck; a booking in the marina goes ahead indoors where possible. Cruising is always weather permitting: if the captain cancels it for weather or safety, the cruising charge is refunded and the rest of your booking stays as booked.
How do my guests get on board?
Add your guests to the guest list on your booking page or in the FUN app, even before the owner replies: once the booking is confirmed, each gets a pass to show at the gangway, also in Apple Wallet, and yours comes with the confirmation. Your confirmation and booking page say where the yacht is moored and how to get there.
Can we order drinks or food on board?
Yes: during your booking, order from the menu on your booking page or in the FUN app. The crew bring it, and it goes on your booking's tab. You can also let your guests order from their passes.
Can the yacht take us somewhere?
Cruising isn't included in a room or event booking. Use "Cruising options" to tell us where you'd like to go: the team sends you a separate price, based on the route, the time under way and the fuel.
Can I come for a drink without booking a whole deck?
Yes: on some evenings a yacht opens a deck for drinks and sells places one by one. When there are any, they're announced at the top of the home page and in the FUN app.